Privacy Policy

Privacy Policy

1. Introduction

LetsBeHandy ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the Australian Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect

We collect personal information in the course of providing our services, including but not limited to:

- Name (full name or first and last name)

- Address

- Phone number

- Email address

- Services required

- Message content

- Social media engagement data

- Referrer and referee details from our "Refer a Friend" form

We may also collect technical data such as IP addresses, cookies, and analytics data through tools like Google Analytics and Facebook Pixel.

3. How We Collect Your Information

We collect personal information through various channels, including:

- Our website, funnel pages, and web chat widget

- Social media platforms (Facebook, Instagram, Google Business Profile)

- Contact forms, request a quote forms, and newsletter signups

- Social media engagements, lead forms, and advertising campaigns

- Phone calls, SMS, and direct messages

4. How We Use Your Information

We use your personal information for the following purposes:

- Responding to inquiries and providing quotes

- Managing service bookings and customer relationships

- Sending newsletters and promotional materials

- Administering our "Refer a Friend" campaigns

- Creating targeted advertising and lookalike audiences

- Improving our website and marketing efforts

5. How We Store and Secure Your Information

Your personal information is stored securely in our HighLevel CRM system and protected against unauthorised access, use, or disclosure. We implement appropriate technical and organisational measures to safeguard your data.

6. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

- Service providers assisting with our operations (e.g., CRM providers, marketing agencies)

- Advertising platforms for audience targeting (e.g., Facebook, Google)

- Regulatory bodies if required by law

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including Google Analytics and potentially Facebook Pixel, to collect data about user interactions. You can manage your cookie preferences through your browser settings.

8. Your Rights and Choices

You have the right to:

- Access, update, or correct your personal information

- Opt out of marketing communications

- Request deletion of your personal data (subject to legal obligations)

To exercise these rights, please contact us at [email protected].

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of these changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

LetsBeHandy

[email protected]

0489 089 524

Unit 10 2 Shoal Bay Rd